PAYMENT AND DELIVERY
Buying products in an online store
Details are printed for each product - product name, short description, characteristics and price.
The prices displayed on the pages next to individual products are valid for all forms of payment.
The cost of postage is not included in the price of the product.
Products are ordered by selecting, using the "basket" menu and filling out an electronic form. Once an order has been placed, it can only be canceled within 24 hours. In the event that the ordered item is not available, you will be contacted as soon as possible, and you will be offered the option of waiting for the item's arrival, exchanging it for another suitable item or refunding the money in full. All the items you have decided to buy are on the page under the name "Basket".
In the case of the above-mentioned payment, the Customer is responsible and bears the risk for the accuracy and truthfulness of the data provided, because Frizerski obrt Dea, vl. Snježana Novaković will refund the funds in accordance with the data provided.
Billing
The customer will pay for the ordered products by card, pay pal or bank transfer, according to the order. Payment is made in the Croatian domicile currency (Croatian kuna - HRK). We deliver upon receipt of payment. If you need an R1 account, you need to enter your OIB and the name and address of the company or trade.
Prices are expressed in kuna with VAT included. In case of significant exchange rate changes, we reserve the right to change prices. Offer is valid while stocks last. We reserve the right to typographical errors.
Statement of conversion
For Users (customers) who have their place of residence or place of residence, i.e. headquarters outside the Republic of Croatia and pay in a currency other than the Croatian kuna (HRK), all payments will be made in Croatian kuna (HRK), and the amount for which the User's credit card will be charged through price conversion from euros (€) to Croatian kuna (HRK) according to the valid exchange rate list of the Croatian National Bank.
When charging with the User's credit card, the same amount is converted into the User's local currency according to the valid exchange rate list of the cardholders' association. As a result of the price conversion, there is a possibility of a slight difference in the amount compared to the original price displayed on our website.
Complaints
All products were inspected in detail before handing over to the delivery personnel and delivered in good condition. After receipt, be sure to unpack and inspect the shipment. If you notice damage during transport or if the contents of the package do not correspond to the order, you are not obliged to collect the package, but return it to the delivery person and inform us immediately. The delivery person will return the damaged shipment to us, and a new shipment will be sent to you, at our expense. We do not exchange wrongly ordered goods. In your package that you will receive, there is an invoice for the goods you receive.
In case you do not receive an invoice in accordance with the order or received goods:
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write a letter with your full name, address, phone number, e-mail address, which items you are returning (quantity, size, etc.), a description of why you are returning and what you want us to do (exchange for another product, refund, etc.).
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return your shipment with the letter to the address: Frizerski obrt Dea, owner Snježana Novaković, Ante Starčevića 32, 21300 Makarska. Make sure that you send the shipment with a confirmation of receipt of the shipment. This way, you will be sure that your shipment is safely delivered to the right address. If you send a package without confirmed delivery, no one will be responsible for the loss or damage of your package. Please be sure to accept this advice!
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Frizerski obrt Dea, owned by Snježana Novaković, guarantees that all products purchased on our web shop are correct. If you received a product that you did not order or you received a product with an error, please inform us about the problem. If the complaint is justified, contact us no later than 7 days from the day of receipt of the product, so that we can agree on the replacement of the damaged product or a refund.
The customer has the right to return the product in the following cases:
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delivery of products that were not ordered
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delivery of damaged products
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delivery of products that are damaged, and the damage is the result of poor handling during delivery.
In order to exercise the right to a warranty, a copy of the invoice or order confirming the purchase must be attached to the product with the error. Complaints sent by parcel distribution must be properly packed in cardboard packaging. All claims improperly packed or those with visible mechanical damage during transport will not be accepted, but will be returned to the sender at his expense.
Reorder Fee
If we receive your return and decide that the cost of re-ordering is justified, we will contact you by email and/or phone before we do anything and offer an exchange. If the return of the returned goods is unjustified (you don't like it, a gross error in appearance), we will be forced to charge you the costs of resending. Please note that the returned goods must be in their original packaging.